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APU Pre-Authorization
APU Serial Number
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Warranty Subject
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Point of Contact
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Dealer Name
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Point of Contact Email
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Dealer Location
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Point of Contact Phone Number
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1. System
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-None-
Series 1000 - 4000
Series 5000
Flex System
2. Select Subsystem
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-None-
Air conditioner Inop
Air conditioner Inop (1000 - 4000)
Air Conditioner Inop (5000)
Battery Problem
Driver Error
Electronic Start Module
Enclosures
Flex
Heater Inop
Idle Smart
Inverter Inop
Inverter Inop (1000 -4000)
Mounting Hardware
Condensate Leak
Poor Performance
Reefer Link
Shore Power Inop (1000 - 4000)
System Update
3. Reported Cause
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-None-
2-amp thermostat fuse blown
Base Unit Defective
Battery bad per Midtronics EXP-1000 HD meter
Battery case damaged
Battery fuse blown (250-amp)
Battery over-discharged ,10.5 VDC
Battery Separator
Battery voltage too low <11.5 VDC
Broken/loose battery connections
Circulating Pump Defective
Compressor Bad
Compressor Delay Timer
Compressor
Compressor Stabilizer Kit
Compressor start-capacitor bad
Compressor Thermal Strip Defective
Condenser Fan Field Update Kit
Condenser fan not running (high pressure)
Condenser Fan Relay
Control board in evap (5000)
Coolant Heater Defective
Corroded battery terminations
DC/DC Converter
Defective Condenser Coil
Defective Hose Clamp
Electronic Start Module Defective
FRU Frame Cracked
Hi/Lo Pressure Switch
Inverter Defective
Inverter dip switches changed
Inverter dip switches incorrect
Inverter GFCI tripped
Inverter red-light condition (reset inverter)
Inverter Remote (5000)
Low pressure (loss of refrigerant_
Low Refrigerant
Low-voltage (separator not closing)
Mounting Hardware
OEM Wiring Change
Pressure Switch (Condenser-Fan 3.7)
Reefer Alternator Bad
Refrigerant Overcharge
Select Root Cause
Set point not below ambient temperature
Shore power charger bad
System Update
Thermo Expansion Vavle
Thermostat dip switches incorrect
Thermostat Inop
Touchscreen
Truck battery bad
UBB Relay Defective
User does not understand heating controls
Voltmeter Defective
water heater locked out (reset)
Poor Cooling Performance
T fitting on drain line
Wrong Inverter
Drain nipple not drilled out
Wiring Defect in Harness
Technician Comments
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